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    Privacy Policy

    Last updated February 05, 2025

    This Privacy Policy for Roasters Map,USA (doing business as Roasters Map) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

    • Visit our website at https://roastersmap.com, or any website of ours that links to this Privacy Policy

    • Engage with us in connection with our directory listings, e-commerce marketplace, advertising opportunities, events, and other coffee-related services

    Your privacy is important to us. This Policy explains what personal information we process, why we process it, and how you can exercise your rights regarding your information. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. For any questions or concerns, please contact us at [email protected].

    SUMMARY OF KEY POINTS

    Below is a summary of our Privacy Policy. For additional details, please refer to the specific sections using the table of contents below:

    • What personal information do we process?

     When you visit, use, or navigate our Services, we may process personal information based on your interactions, choices, and the products and features you use on our platform—including directory listings, e-commerce transactions, and event registrations. Learn more about the personal information you disclose to us.

    • Do we process any sensitive personal information?

     We may process sensitive information (such as bank account details) only when necessary, with your consent, or as permitted by law. Learn more about the sensitive information we process.

    • Do we collect information from third parties?

     We may gather data from public databases, marketing partners, social media platforms, and other external sources to enhance our Services. Learn more about third-party information collection.

    • How do we process your information?

     We process your information to provide, improve, and administer our Services; to communicate with you; for security and fraud prevention; and to comply with legal obligations. We also process your data for other purposes with your consent or as required by law. Learn more about our processing methods.

    • In what situations and with which parties do we share your personal information?

     We share your information in specific situations and with specific categories of third parties (for example, payment processors, event organizers, and advertising partners). Learn more about our data-sharing practices.

    • How do we keep your information safe?

     We implement organizational and technical measures to protect your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure. Learn more about our security practices.

    • What are your rights?

     Depending on your location, you may have rights regarding your personal information. Learn more about your privacy rights.

    • How do you exercise your rights?

     The easiest way to exercise your rights is to contact us. We will consider and act on your request in accordance with applicable data protection laws.

    For a complete understanding of our practices regarding your personal information, please review this Privacy Policy in full.

    TABLE OF CONTENTS

    1.WHAT INFORMATION DO WE COLLECT?

     Sensitive Information. When necessary, with your consent or as otherwise permitted by law, we process certain categories of sensitive information.

     Information collected from other sources.

    2.HOW DO WE PROCESS YOUR INFORMATION?

    3.WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

    4.WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    5.WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

    6.DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    7.HOW DO WE HANDLE YOUR SOCIAL LOGINS?

    8.IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

    9.HOW LONG DO WE KEEP YOUR INFORMATION?

    10.HOW DO WE KEEP YOUR INFORMATION SAFE?

    11.DO WE COLLECT INFORMATION FROM MINORS?

    12.WHAT ARE YOUR PRIVACY RIGHTS?

    13.CONTROLS FOR DO-NOT-TRACK FEATURES

    14.DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    15.DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

    16.DO WE MAKE UPDATES TO THIS NOTICE?

    17.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    18.HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    1. WHAT INFORMATION DO WE COLLECT?

    Personal Information You Disclose to Us

    In Short: We collect personal information that you voluntarily provide when interacting with our Services.

    We collect personal information that you provide when you:

    •Register for an account on our Services.

    •Express an interest in our directory listings, e-commerce products, advertising opportunities, or event promotions.

    •Participate in activities on our platform, such as leaving reviews, submitting inquiries, or contacting us.

    Personal Information Provided by You. The specific information we collect depends on your interactions with our platform, the choices you make, and the features you use. This may include:

    •Name: To personalize your experience and to identify your account.

    •Phone Number: To facilitate communication, verification, and customer support.

    •Email Address: To send account updates, notifications, and marketing communications.

    •Mailing Address: To process deliveries, billing, and to provide location-based services.

    •Username and Password: To create unique user profiles and secure access to your account.

    •Contact Preferences: To tailor communications and marketing messages.

    •Authentication Data: To verify your identity and enhance account security.

    •Billing Address: To process payments, invoices, and prevent fraud.

    Sensitive Information. With your consent or as permitted by applicable law, we may also process sensitive information, including:

    •Bank Account Details: Collected only from sellers to process payouts for their sales.

    •Payment Data: Necessary for processing purchases (e.g., payment instrument number and associated security code). Note: All payment data is handled and stored by our payment processor, Stripe. Please review Stripe’s privacy notice at http://www.stripe.com/privacy.

    •Social Media Login Data: If you choose to register using your social media account (such as Facebook or X), we will collect the profile information provided by the social media platform. (See “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” for more details.)

    All personal information you provide must be true, complete, and accurate. Please notify us of any updates or corrections to your personal information.

    Information Automatically Collected

    In Short: We automatically collect certain technical and usage information when you use our Services.

    When you visit or use our Services, we automatically collect information that does not directly identify you, including:

    •Log and Usage Data: Information about your interactions with the platform, such as IP address, browser type, operating system, referring URLs, device name, country, pages viewed, search queries, and timestamps. This data helps us maintain and improve our Services.

    •Device Data: Details about the device you use to access our Services, including device identification numbers, operating system, hardware model, and system configuration.

    •Location Data: We may collect geolocation data (based on your IP address and device settings) to help tailor our services. You can opt out by disabling location services on your device, though this may limit your use of certain features.

    •Cookies and Similar Technologies: We use cookies and similar tracking tools to enhance your user experience, analyze trends, and administer the Services.

    Information Collected from Other Sources

    In Short: We may also collect information about you from other sources.

    To better serve you and improve our platform, we may obtain limited information from:

    •Public databases.

    •Joint marketing partners and affiliate programs.

    •Data providers.

    •Social media platforms and other third-party sources.

    This information may include mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles and URLs, and custom profiles. Such data helps us tailor targeted advertising, event promotions, and refine our directory and marketplace offerings.

    If you interact with us via a social media platform (e.g., Facebook or X), we may receive additional personal information such as your name, email address, and gender from that platform—subject to your account’s privacy settings. Please note that the use of your social media information by those platforms is governed by their own policies, not this Privacy Policy.

    2. HOW DO WE PROCESS YOUR INFORMATION?

    In Short: We process your information to provide, improve, and administer our Services; communicate with you; enhance security and prevent fraud; and comply with legal obligations. With your consent, we may also process your information for additional purposes that improve your experience on our platform.

    We process your personal information for a variety of reasons based on how you interact with our Services, including:

    • Account Management:

    To facilitate account creation, authentication, and management so that you can create, log in to, and securely maintain your account.

    • Service Delivery:

    To provide you with the services you request—whether that’s accessing directory listings, making e-commerce purchases, or registering for events.

    • Customer Support:

    To respond to your inquiries and provide support, troubleshooting, or other assistance regarding your use of our Services.

    • Administrative Communications:

    To send you important information regarding our products, services, changes to our policies, and updates on your account.

    • Order Fulfillment:

    To process and manage your orders, including payments, returns, and exchanges related to transactions on our marketplace.

    • User-to-User Communications:

    To enable communication features on our platform, such as messaging between buyers and sellers or participants in our events.

    • Feedback and Improvement:

    To request feedback and analyze your usage patterns, allowing us to enhance and refine our Services.

    • Marketing and Promotions:

    To send you targeted marketing and promotional communications that align with your preferences (you may opt out at any time).

    To develop and display personalized advertising based on your interests and location.

    • Security and Fraud Prevention:

    To protect our Services by monitoring for suspicious or fraudulent activity and ensuring a safe environment for all users.

    • Analytics and Service Optimization:

    To identify usage trends and understand how users interact with our Services so that we can improve performance and functionality.

    • Protecting Vital Interests:

    To process your information when necessary to safeguard your vital interests or those of others (for example, to prevent harm in an emergency).

    3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

    In Short: We process your personal information only when we have a valid legal basis for doing so. These bases include your consent, the performance of a contract, compliance with legal obligations, protection of vital interests, or our legitimate business interests, so long as these do not override your fundamental rights.

    If you are located in the EU, UK, or Canada, the following legal bases apply:

    • Consent:

    We may process your information if you have provided explicit permission for a specific purpose (e.g., subscribing to marketing emails). You may withdraw your consent at any time.

    • Performance of a Contract:

    We process your personal information as needed to fulfill our contractual obligations, such as providing access to our directory, processing orders on our marketplace, or registering you for events.

    • Legitimate Interests:

    We may process your information based on our legitimate business interests, provided that such processing does not infringe on your rights. This includes:

    •Sending you information about special offers and discounts.

    •Developing and displaying personalized advertising.

    •Analyzing usage trends to improve our Services.

    •Supporting marketing initiatives.

    •Diagnosing technical issues and preventing fraud.

    •Enhancing user experience and overall service performance.

    • Legal Obligations:

    We may process your information to comply with legal obligations, including cooperating with law enforcement or regulatory bodies, defending our legal rights, or fulfilling statutory requirements.

    • Vital Interests:

    In urgent situations, we may process your personal information if it is necessary to protect your vital interests or those of another person (for example, in emergencies to prevent harm).

    In certain cases, where your consent may be inferred or is not required by law (for example, for fraud prevention or to meet contractual requirements), we process your information on the basis of implied consent.

    In some exceptional circumstances, applicable law may permit us to process your information without your consent—for instance, when:

    •Immediate collection is in the individual’s interest and obtaining consent is not feasible.

    •Processing is necessary for investigations or fraud detection.

    •It is required to comply with a subpoena, warrant, or court order.

    •The information is publicly available and its use is in line with industry standards.

    4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    In Short: We share your personal information in specific situations and with certain categories of third parties to support and enhance our Services.

    Third-Party Service Providers.

    We may share your data with vendors, consultants, contractors, and agents (“third parties”) who perform services on our behalf. These services include:

    •Website hosting and maintenance

    •Payment processing (handled by Stripe)

    •Data analytics and marketing tools

    •Social media management and advertising support

    All such third parties are contractually obligated to safeguard your personal information and use it only as instructed by us.

    Other Categories of Sharing.

    We may also share your information in the following situations:

    •Business Transfers: If we engage in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction.

    •Google Maps Platform: When using Google Maps Platform APIs (e.g., for location services), your location data may be shared with Google. Please note that GPS, Wi-Fi, and cell tower data help Google Maps estimate your location, though the precision may vary.

    •Affiliates: We may share your information with our affiliates—our parent company, subsidiaries, or other companies under common control—to ensure a consistent user experience and adherence to this Privacy Policy.

    •Business Partners: We might share your data with trusted business partners to offer you targeted products, services, or promotions that complement our offerings.

    •Public Interactions: Any information you post publicly on our Services (such as comments, reviews, or other contributions) may be viewed by all users and remain publicly available. Similarly, if you register or interact via a social media platform, your name, profile photo, and activity may be visible to your contacts and other users.

    5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

    In Short: We are not responsible for the privacy or security of any information you share with third-party websites or services linked to or advertised on our platform.

    Our Services may contain links to third-party websites, online services, mobile applications, or advertisements that are not affiliated with RoastersMap.com. Please note:

    •We do not control these third-party platforms and cannot guarantee the security or privacy of any information you provide to them.

    •The inclusion of any third-party link or advertisement does not constitute an endorsement by Roasters Map.

    •Any data collected by these third parties is governed by their own privacy policies. We encourage you to review those policies and contact the respective third party directly with any questions.

    6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    In Short: Yes, we use cookies and similar tracking technologies to collect and store information about your interactions with our Services.

    We use cookies, web beacons, pixels, and other tracking technologies for several purposes, including:

    •Essential Functions: Maintaining the security and functionality of our Services, preserving your preferences, and preventing system errors.

    •Analytics: Collecting information about how you use our Services (e.g., IP address, browser type, pages visited) to help us understand usage patterns and improve our platform.

    •Advertising: Working with third-party service providers to display personalized advertisements and marketing content tailored to your interests. These technologies also help us manage campaigns, such as sending reminders for abandoned shopping carts, if applicable.

    To learn more about how we use cookies and your options to manage them, please review our Cookie Policy. Additionally, if these tracking practices are deemed a “sale” or “sharing” of your personal information under applicable U.S. state laws, you may opt out as described under the “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?” section.

    7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

    In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

    Our Services offer you the ability to register or sign in using your existing social media account credentials (e.g., from Facebook, X, or other platforms). If you choose to do so, we will receive certain profile information from the respective social media provider. The type and amount of information we receive may vary by provider, but typically include:

    •Your name and email address

    •Your profile picture and public profile details

    •Other information you have chosen to make public

    We use this information solely for purposes described in this Privacy Policy, such as account creation, authentication, and to enhance your experience on our platform. Please note that we do not control how your social media provider collects, uses, or shares your personal information. We encourage you to review their privacy policies for more details on their practices.

    8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

    In Short: We may transfer, store, and process your information in countries other than your own.

    Our servers and certain third-party service providers are located in the United States and other countries. If you access our Services from outside the United States, your personal information may be transferred to, stored in, and processed in our facilities and by our service providers in the United States and other countries.

    If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please note that these regions may not have data protection laws as comprehensive as those in your jurisdiction. However, we implement appropriate safeguards—such as the European Commission’s Standard Contractual Clauses—to protect your personal information and ensure it is processed in accordance with applicable data protection laws. For more information, please review our Data Processing Agreement.

    9. HOW LONG DO WE KEEP YOUR INFORMATION?

    In Short: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

    We will only store your personal information for as long as it is needed for the purposes described in this Privacy Policy, such as:

    •Managing your account and processing transactions

    •Complying with legal obligations (e.g., tax or accounting requirements)

    •Resolving disputes or enforcing our agreements

    Once your personal information is no longer required for these purposes, we will either delete or anonymize it. In cases where deletion is not immediately possible (for instance, due to backup storage systems), we will securely store the information and restrict any further processing until deletion can be performed.

    10. HOW DO WE KEEP YOUR INFORMATION SAFE?

    In Short: We use a variety of organizational and technical measures to protect your personal information.

    We have implemented appropriate and reasonable security measures to safeguard the personal information we process. These include:

    •Encryption and secure data transmission protocols

    •Access controls and authentication measures

    •Regular security assessments and updates

    Despite these measures, please understand that no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security against unauthorized access, hacking, or other breaches. We encourage you to use the Services within a secure environment.

    11. DO WE COLLECT INFORMATION FROM MINORS?

    In Short: We do not knowingly collect data from or market to children under 18 years of age.

    We are committed to protecting the privacy of children and do not knowingly collect personal information from individuals under 18 years of age. By using our Services, you confirm that you are at least 18 or that you are the parent or guardian of a minor who has provided your consent to use the Services. Should we become aware that we have collected personal information from a child under 18, we will take prompt steps to delete that data and deactivate the associated account. If you believe we have inadvertently collected data from a child under 18, please contact us immediately at [email protected].

    12. WHAT ARE YOUR PRIVACY RIGHTS?

    In Short: Depending on your location—whether you reside in the United States or regions such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, or Canada—you may have rights that allow you greater access to and control over your personal information. You may review, update, or terminate your account at any time based on your local laws.

    For example, if you are in the EEA, UK, Switzerland, or Canada, you have certain rights under applicable data protection laws, which may include:

    •Right of Access: To request a copy of the personal information we hold about you.

    •Right to Rectification: To request corrections if your information is inaccurate or incomplete.

    •Right to Erasure: To request deletion of your personal information under certain circumstances.

    •Right to Restrict Processing: To request that we limit the processing of your personal information.

    •Right to Data Portability: To request a copy of your data in a structured, commonly used, and machine-readable format.

    •Right to Object: To object to the processing of your personal information, particularly for direct marketing purposes.

    •Rights in Relation to Automated Decision-Making: To request human intervention or challenge decisions made solely by automated processes.

    You can exercise these rights by contacting us using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. We will consider and act upon any requests in accordance with applicable data protection laws.

    Additionally:

    •Withdrawal of Consent: If we rely on your consent to process your personal information, you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing conducted prior to your withdrawal.

    •Opt-Out of Marketing Communications: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing, we may still send you non-promotional, service-related communications.

    Account Information:

    You can review or update your account information by logging into your account settings, or by contacting us directly. If you request termination of your account, we will deactivate or delete it from our active databases while retaining necessary information to prevent fraud, assist with investigations, enforce our terms, and comply with legal obligations.

    Cookies and Similar Technologies:

    Most web browsers are set to accept cookies by default. If you prefer, you can configure your browser settings to remove or reject cookies. Please note that opting out of cookies may impact your ability to use certain features of our Services. You can also opt out of interest-based advertising as described in our Cookie Policy.

    If you have any questions or concerns about your privacy rights, please email us at [email protected].

    13. CONTROLS FOR DO-NOT-TRACK FEATURES

    In Short: Most web browsers and mobile devices include a Do-Not-Track (DNT) feature; however, we do not currently respond to DNT signals.

    Many web browsers and some mobile operating systems include a DNT setting that allows you to indicate that you do not want your online browsing activities tracked. However, because there is no uniform standard for DNT signals, we do not currently honor DNT browser signals or similar mechanisms automatically.

    California law requires us to disclose our position regarding DNT signals. As of now, since there is no recognized industry standard for DNT, we do not respond to them. Should a standard be adopted in the future that requires us to modify our tracking practices, we will update this Privacy Policy accordingly to inform you of any changes.

    14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    In Short: If you are a resident of states such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have rights that allow you to access, correct, or delete the personal information we hold about you, among other controls. These rights may include requesting details about our processing practices, obtaining a copy of your data, and withdrawing your consent for certain types of processing. Some of these rights are subject to limitations under applicable law.

    Categories of Personal Information We Collect

    Over the past twelve (12) months, we have collected personal information in the following categories:

    • A. Identifiers:

    Examples: Real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, IP address, email address, account name.

    Collected: Yes

    • B. Personal Information as Defined in the California Customer Records Statute:

    Examples: Name, contact information, education, employment history, and financial information.

    Collected: Yes

    • C. Protected Classification Characteristics:

    Examples: Gender, age, date of birth, race/ethnicity, national origin, marital status, and other demographic data.

    Collected: Yes

    • D. Commercial Information:

    Examples: Transaction details, purchase history, financial details, and payment information.

    Collected: Yes

    • E. Biometric Information:

    Examples: Fingerprints or voiceprints.

    Collected: No

    • F. Internet or Other Similar Network Activity:

    Examples: Browsing history, search history, online behavior, and interactions with our Services.

    Collected: Yes

    • G. Geolocation Data:

    Examples: Device location information.

    Collected: Yes

    • H. Audio, Electronic, Sensory, or Similar Information:

    Examples: Images, audio or video recordings created in connection with our business activities.

    Collected: No

    • I. Professional or Employment-Related Information:

    Examples: Business contact details or job-related information if you apply for a job with us.

    Collected: No

    • J. Education Information:

    Examples: Student records and directory information.

    Collected: No

    • K. Inferences Drawn from Collected Personal Information:

    Examples: Profiles or summaries about your preferences and characteristics.

    Collected: No

    • L. Sensitive Personal Information:

    Examples: Financial information, including bank account details.

    Collected: Yes

    We collect sensitive personal information only as defined by applicable laws or with your explicit consent, and it is used solely for specific, limited purposes.

    How We Use and Share Your Personal Information

    For more details on how we use and share your personal information, please review:

    •Section 2: How Do We Process Your Information?

    •Section 4: When and With Whom Do We Share Your Personal Information?

    Your Rights

    Under applicable U.S. state data protection laws, you may have the following rights:

    •Right to Know: Request information on whether we process your personal data and, if so, what categories of data we process.

    •Right to Access: Obtain a copy of your personal data.

    •Right to Correct: Request correction of inaccuracies in your personal data.

    •Right to Delete: Request deletion of your personal data.

    •Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.

    •Right to Object: Object to processing for targeted advertising, the sale of personal data, or profiling that produces significant legal or similarly impactful decisions.

    •Non-Discrimination: Enjoy protection against adverse treatment for exercising your privacy rights.

    Depending on your state, you may also have additional rights, such as:

    •Access to the categories of personal data being processed.

    •Obtaining a list of the categories or specific third parties to which your data has been disclosed.

    •Reviewing and challenging how your data has been profiled.

    •Limiting the use and disclosure of your sensitive personal data.

    •Opting out of data collection through technologies like voice or facial recognition.

    How to Exercise Your Rights

    To exercise any of these rights, please contact us at [email protected] or use the contact information provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. We may ask for additional information to verify your identity before processing your request.

    If you authorize an agent to act on your behalf, the agent must provide sufficient proof of their authorization. We may deny requests from an agent without proper verification.

    Request Verification

    Upon receiving your request, we will verify your identity using the information in our records. If we cannot verify your identity, we may ask you to provide additional information for security or fraud-prevention purposes.

    Appeals

    If we deny your request, you may appeal our decision by emailing [email protected]. We will provide a written explanation of our decision. If you remain dissatisfied, you may submit a complaint to your state attorney general.

    California “Shine The Light” Law

    California residents may, once per year and free of charge, request information about the categories of personal data disclosed for direct marketing purposes, including the names and addresses of the third parties with which such data was shared. To make such a request, please contact us in writing using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section.

    15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

    In Short: Your privacy rights may vary depending on your country of residence. Below, we outline additional rights for residents of Australia, New Zealand, and the Republic of South Africa.

    Australia and New Zealand

    We process your personal information in accordance with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. This Privacy Policy meets the notice requirements under these laws by explaining:

    •What personal information we collect

    •The sources from which we collect it

    •The purposes for which we process it

    •The recipients of your personal information

    Please note:

    •If you choose not to provide the required personal information, it may limit our ability to offer you certain products, services, or support, manage your account, or verify your identity.

    •You have the right to request access to or correction of your personal information by contacting us using the details provided in Section 18.

    •If you believe your personal information is being processed unlawfully, you have the right to file a complaint with the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.

    Republic of South Africa

    South African residents have the right to access and correct their personal information.

    •To request access or corrections, please contact us as described in Section 18.

    •If you are dissatisfied with how we handle your personal information, you may file a complaint with the Information Regulator (South Africa):

    •General enquiries: [email protected]

    •Complaints (complete POPIA/PAIA form 5): [email protected] or [email protected]

    16. DO WE MAKE UPDATES TO THIS NOTICE?

    In Short: Yes, we update this Privacy Policy as needed to remain compliant with relevant laws and to reflect changes in our practices.

    We may update this Privacy Policy from time to time. When we make material changes, we will:

    •Indicate the revised date at the top of this Privacy Policy.

    •Notify you by prominently posting a notice on our website or by sending you a direct notification.

    We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

    17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    If you have any questions, comments, or concerns about this Privacy Policy, please feel free to contact us at:

    Email: [email protected]

    18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    In Short: Depending on your country or state of residence, you may have the right to access, update, or delete the personal information we have collected about you, as well as the right to withdraw your consent to our processing of your data.

    Based on applicable laws:

    •You may request to review the personal information we collect, obtain details about how it is processed, correct any inaccuracies, or request deletion of your data.

    •To exercise these rights, please contact us at [email protected].

    •Please note that these rights may be subject to limitations as provided by law.

    Your request may require us to verify your identity, and in cases where an authorized agent is acting on your behalf, additional verification and a signed authorization may be necessary.